Effective COMMUNICATION, INTERPERSONAL SKILLS & PR for Hospitals

Effective COMMUNICATION, INTERPERSONAL SKILLS & PR for Hospitals
a Workshop

Sunday, 23rd October 2011, Bangalore

9 am to 6 pm

AMEN.. Innovative Healthcare Initiatives presents a one day workshop on one of the most important issues in today's Healthcare scenario. The workshop would introduce participants to both the basics of Communication and Interpersonal skills and the specifics of the same in a Healthcare set-up, emphasizing on the correct and effective ways of Communication, Interpersonal skills & Public Relations.

• Renowned Speakers and Faculty from Hospitals / Organizations
• Corporate trainers
• Power Packed Presentations
• Interactive sessions and Discussions
• Role Plays, Case study and Games for better learning & Understanding

TOPICS & DISCUSSION

EFFECTIVE COMMUNICATION SKILLS

• How communication in HealthCare is unique and different
• Communicating with Empathy & Compassion
• Listening Skills
• Correct usage of caring and assuring vocabulary

PERSONAL & BUSINESS ETIQUETTE FOR HEALTHCARE PROFESSIONALS

• Telephone Etiquette
• Electronic Communication - Email / SMS
• Effective Body Language & Grooming

INTERPERSONAL SKILLS

• Managing interaction with subordinates, colleagues & supervisors
• Evolving Leadership styles
• Managing teams effectively and
• Being an Effective Team Member

PERSONALITY DEVELOPMENT

• Techniques of self-motivation
• Goal setting strategy

PUBLIC RELATIONS

• Handling grievances
• Winning qualities of a Hospital PRO
• Effective Patient Counseling

COMMUNICATION WITH CARE : CASE STUDY

WHO SHOULD ATTEND

Hospital & Healthcare Managers / Executives

Doctors, Nurses & Paramedics

Front Office Staff

PROs

Other Healthcare Professionals

Students

Others Interested

REGISTRATION

DELEGATES (Hospitals)

• Individual Delegates : Rs. 1250/- per head
• Group Registration (3 + from One Hospital) : Rs. 1000/- per head

DELEGATES (Other Organizations)

• Individual Delegates : Rs. 1500/- per head
• Group Registration (3 + from One Organization) : Rs. 1250/- per head

STUDENTS

• Individual Students : Rs. 1000/- per head
• Group Registration (5 + from One Institute) : Rs. 750/- per head

Registration FEE includes :

Workshop

Workshop Kit

Lunch and High Tea

Certificate of Participation

Knowledge Material (PPTs of the Speakers)

Pictures of the Conference (web Link)

PLEASE NOTE :

• Students are requested to send /produce a photocopy of their college IDs along with the Registration Form and Fee.
• Only Students pursuing FULL TIME course are valid for Student Fee
• Registration Fee is Non-refundable or Non-transferable against any other AMEN event, however change in Delegate / Student is possible.
• Registration on First - Come - First - Serve
• AMEN would not be responsible for cancellation / postponement of the Event due to any kind of Natural / Man-made Disaster or unfavorable situation / incident.
• 25 Minutes of the Workshop would be dedicated to Sponsors (if any)

HOW TO REGISTER

Courier a DD drawn in favour of "AMEN Business Solutions" payable at Bangalore along with duly filled Registration Form (attached) to the address mentioned below :

AMEN

No. 233, 6th Main, Rajeevgandhi Nagar,

Near Lourdes School, Nandini layout,

Bengaluru - 560096, Karnataka State.

Ph : 09035189824 / 25

Once Registration Form (attached) along with the respective DD/Cheque is received, our Executive would call / Email you and furnish the required details and confirm Registration...

Note :

• Online Money Transfer option available.
• Sponsorship / Partnership Opportunity available

VENUE

M S Ramaiah Memorial Hospital (Conference Hall),

New B E L Road, M S Ramaiah Nagar,

MSRIT Post, Bangalore - 560 054, Karnataka

CONTACT: 09663395812 / 09035189825

Thanks and Regards

Nidhi

Training & Development Specialist

AMEN.... Innovative Healthcare Initiatives

GSM : + 91 9663395812

Email : healthcaretraining.amen@gmail.com

Paniel

Chief Consultant & Head - Operations

AMEN.... Innovative Healthcare Initiatives

GSM : + 91 9035189824 / 25

Email : paniel.amen@gmail.com